Computer Support Specialist

Location: Pleasanton, CA

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • · Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
  • Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Modify and customize commercial programs for internal needs.
  • Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.