Portuguese Speaking Call Center Agents

Location: Redwood City, CA

Responsibilities:

  • Ensure delivery of excellence customer service through fast and accurate processing of customer request and inquiries via phone or web support.
  • Act as a first point of contact for customers.
  • Provide customers with desired product and service information.
  • Use ticketing system and other software to enter and maintain relevant data.
  • Log, identify, analyze and resolve customer issues related to products.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Continuously learn and update product knowledge to provide excellent customer experience.
  • Follow the defined SOP’s and guidelines to ensure compliance with companies expectations.
  • Maintain data confidentiality.
  • Share reports on daily performance.

Skills Required:

  • Portuguese& Spanish Speaker
  • Open and pleasant personality
  • Prior call center experience is an advantage.
  • Service driven
  • Good communication skills