IT Helpdesk Support Engineer

Location: San Diego, CA


  • Team up with IT groups in the US and UK for Windows and Mac OS environment support
  • Printer/fax/copier and Video conference equipment configuration and maintenance
  • OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
  • Routine desktop/laptop hardware and software installation and troubleshooting, including virus/malicious programs clean up on problematic Windows clients
  • IT hardware inventory participate in local OA ticket review meeting on a monthly basis
  • Escalate outstanding issues to local IT manager in accordance with published guidelines
  • Be able to work overtime on requested business demand such as office move support in the weekend


  • Solid experience with Windows and Mac X OS platform support and relevant troubleshooting
  • Basic understanding of Linux (RedHat/Ubuntu) operation and troubleshooting
  • Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
  • Solid experience with MS Office 2007 support, particularly Outlook 2007
  • Experience in antivirus/malware incidents cleanup on Windows platform
  • Good communication skill and customer oriented
  • Good problem solving skill and be able to work independently
  • Be able to remote support user over the phone
  • Hold positive working attitude and be a committed team player
  • Provide basic user training on IT fundamental services introduction
  • Must be detail-oriented, accurate and well organized
  • Knowledge of Remedy Incident Management system is a plus
  • Experience with Cisco IP phone maintenance is a plus
  • Well organized and attention to details