Project Coordinator/Admin Assistant – TRAINING DEPT

Location: Monterey, CA

Responsibilities:

  • Act as Learning Management System (LMS) administrator
  • Communicate with business owners to obtain training participant lists
  • Upload trainee list into LMS
  • Upload training and training updates into LMS
  • Coordinate/communicate with trainers to obtain availability and schedule trainings
  • Set up training schedule in LMS
  • Generate reports out of LMS and distribute to various stakeholders
  • Act as SME for training participants, managers and other stakeholders to provide support, administrative assistance  and troubleshooting for LMS (such as access, issue resolution, report generation)
  • Work cross-functionally with all business units and all levels of management to ensure job-related training requirements are identified, assigned, and maintained in LMS
  • Serve as subject matter expert for internal teams regarding LMS administration
  • Create, manage and support LMS system standards, policies, procedures and documentation
  • Provide support and administer user access to LMS platform for administrators and local internal users. This includes: assign training courses/curriculums to support quality system requirements, password resets, arrange instructor led courses, respond to user help request
  • Periodically audit system data to ensure employee and document revision data accuracy
  • Create and maintain training reports, metrics and dashboards
  • Monitor feed into Salesforce from LMS
  • Create automation between LMS and electronic document management system
  • Manage the migration of new courses/modules sites onto LMS
  • Manage release process for system upgrades/enhancements. Perform user acceptance testing, author operating procedures, collaborate with software validation team. Maintain system configuration settings and administrator security
  • Serve as vendor liaison. Work with LMS vendor to implement and test enhancements, troubleshoot errors, identify areas of improvement, etc.
  • Identifies and manages special projects designed to target and create specific improvement solutions relevant to the needs of the LMS

Requirements:

  • Minimum of 3 years hands on experience in enterprise LMS administration or support strongly preferred or 3+ years of experience in a related Information Technology administration/support environment
  • Experience with Salesforce
  • Experience working in Quality Assurance call center environment preferred.
  • Excellent project management skills
  • Analytical, problem solving, communication, and decision making skills in addition to the ability to pay close attention to details
  • Demonstrated competency in report writing and technical writing
  • Strong communication skills, both verbal and written and be able to communicate with all levels within and outside of the organization
  • Individual must possess strong problem solving and time management skills, be detail oriented and organized and comfortable analyzing data
  • Capable of resolving problems with multiple methods including self-research and documentation review

 

 

 

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