Location: Redwood City, CA
Ensure delivery of excellence customer service through fast and accurate processing of customer request and inquiries via phone or web support.
Act as a first point of contact for customers.
Provide customers with desired product and service information.
Use ticketing system and other software to enter and maintain relevant data.
Log, identify, analyze and resolve customer issues related to products.
Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
Continuously learn and update product knowledge to provide excellent customer experience.
Follow the defined SOP’s and guidelines to ensure compliance with companies expectations.
Maintain data confidentiality.
Share reports on daily performance.
Portuguese& Spanish Speaker
Open and pleasant personality
Prior call center experience is an advantage.
Service driven with good communication skills