Asset Recovery Specialist

Location: Redwood City, CA


  • Minimum one year experience in consumer collections (financial institution experience is a plus).
  • Maintains tactfulness in communicating with members concerning their problems and/or questions
  • Accuracy and thoroughness in documentation of accounts
  • Persistence in the daily follow-up of loan repayment
  • Cooperative attitude in relations to members and other employees
  • Neat and professional appearance


§  Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control;

  • Initiates telephone contact on all delinquent day past due accounts. Monitors all past due loans in this category to assure receipt of payment.
  • Follows-up on a daily basis on any promises that were not kept. Makes the necessary telephone contact as required.
  • Responsible for resolution of first payment defaults.
  • Maintains complete documentation of collection activity on our system.
  • Reconcile member disputes i.e. payroll problems, misapplied payments and finance charge and late fees as required.
  • Monitors credit cards to assure balances do not exceed limits. Makes telephone contact to cure over limit amount.
  • Assist in the collection of return deposit items (RDI) as required.
  • Assures that all delinquent member demographics are updated promptly on the system.
  • Recommends alternative collection program options (Balance, half-payment up to 90 days, etc.) and/or modifications to resolve delinquencies, as appropriate.
  • Performs other duties as assigned.