Benefit Associate

  • Provide Service, Analysis, and Administrative Support to Benefits
  • Answer routine questions from faculty and staff concerning benefit-related issues.
  • Maintain benefit supplies and update
  • Responsible for billing and paying activities, including monthly reconciliation of benefit accounts between Human Resources and General Ledger, and Human Resources and vendor
  • Prepare and initiate wire transfers, including notifying the appropriate Finance representative, for the participant’s deferrals to the 401(a), 403(b), HCRA, and Dependent Care
  • Contribute to HR Outreach and Communications
  • Assist with answering telephone calls and responding to inquiries regarding the Department of Human Resources policies and
  • Assist with mass mailings, orientation preparation, report preparations, and employment/benefit
  • Demonstrate continuous effort to improve operations, decrease turnaround
  • Streamline work processes, and work cooperatively and jointly to provide quality seamless customer
  • Other duties as


  • Knowledge, Skills and Abilities
  • PC proficiency required. MS office highly
  • Knowledge of HRIS systems desired, PeopleSoft
  • Ability to maintain high levels of customer service and data input accuracy in an extremely busy and often interrupted
  • Ability to comprehend and interpret benefit information as it applies to the daily operation of the benefits
  • Demonstrated proficiency in business math and
  • Excellent communication, organization, and time management skills, including attention to
  • Ability to handle confidential information with sensitivity and
  • Ability to exercise professional and courteous demeanor in responding to the public, including commitment to customer service, both internal and external to the
  • Commitment to understand and support Santa Clara University’s distinctive Jesuit educational vision and willingness to model institutional values of competence, conscience and compassion, in pursuit of its mission and

2. Education and/or Experience

  • Education and experience equivalent to an AA degree
  • Three to five years of full-time work experience in benefits administration, payroll, bookkeeping, billing, or accounting