Location: Sunnyvale, CA
By bringing together online, mobile and socialwe’re creating a seamless experience for customers to shop in the way that’s most convenient for them—anytime and anywhere. When you combine our unmatched assets in retail with our commitment to building best-in-class eCommerce capabilities, we’re positioned to serve customers in ways no one else can.
Come join our new Seller Success team and help 3rd party retailers sell more of what our customers want. Ensure the success of sellers and your colleagues by creating world class documentation.
Your specific responsibilities will be to:
Create content on SalesForce Knowledge Management. Specific types of articles may include:
API reference guide
Gather raw data, from other documentation or colleagues, for inclusion into KM content
Manage and Update existing content, including
Article review and obsolescence assessment
Document changes and updates
Operate in a fast-paced development environment, balancing changing priorities
Communicate with product team and platform engineering leads, surfacing issues as needed
Bachelor’ Degree with at least 1 year experience in relevant area, technical writing and documentation
Experience on modern authoring tools (written documentation as well as video)
Excellent written and oral communication skills
Demonstrated experience working with cross-functional teams
Ability to meet multiple, tight deadlines
Portfolio examples of top-notch documentation
Knowledge of RESTful APIs, XML, JSON is a big plus
Experience with online retail, ecommerce is a plus
This is a job posting for Item Store/Marketplace. This is to be a contract to hire opportunity to staff the team with the resources needed to meet business objectives and head count needs for the team.
• We are not looking for just a resume; this person must be able to show their experience and proficiency in this area to be successful.
• They should be able to provide samples of API reference documentation that include XSDs, XML and/or JSON response samples, as well as “softer” documentation; user guides, FAQs, tips’n’tricks