Customer Service Representative

Location: Morgan Hill, CA

SUMMARY

Our Customer Service Representative position is a great opportunity for job seekers looking to utilize their strong communication and adaptability skills in a fast-paced environment. We need a person who can learn and explain the client’s products and services in order to best support their large customer base.

DUTIES & RESPONSIBILITIES

  • Answers incoming customer telephone calls in a courteous and professional manner.
  • Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely manner.
  • Receives, records, and routes customer orders/changes in appropriate manner.
  • Answers customer inquiries and provides appropriate technical and/or product-related information.
  • Research and resolve customer complaints and/or billing issues.
  • Contact customers when necessary to follow-up on customer issues or orders.
  • Obtains customer feedback information.
  • Effectively communicates customer issues and concerns to all applicable internal staff members.
  • Documents all contacts, actions, and responses on every order.
  • Maintains working knowledge of products and/or services.
  • Prepare reports and correspondence as needed.
  • Perform other duties as assigned by supervisor.

QUALIFICATIONS

  • Excellent customer service/order entry skills.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Word, Excel and Outlook.
  • Commitment to excellence and high standards.
  • Strong organizational skills; able to manage priorities and workflow.
  • Ability to work independently and as a member of various teams.
  • Ability to understand and follow written and verbal instructions.
  • Acute attention to detail.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to perform diversified clerical functions.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Bilingual skills a plus.