Location: San Bruno, CA
Summary and Responsibilities:
We are seeking an Associate Manager to work across all levels of home digital experience. Our candidates must be able to understand top search terms and optimize customer engagement.
- Understand top search terms and highest visited area for relevant department
- Ensure catalog within the department is findable and discoverable
- Focus activities on: Customer focused navigation, ensuring data is accurate and complete, appropriate elevation of de-escalation modules, raise issues and follow up on clean up as needed
- Understand customer search and browse behavior
- Prioritization and optimization of facets
- Monitors in stock levels and reacts, accessing merchandise to ensure customers can buy what they are looking for
- Drive self-structure build out for new and expanding assortment
- Determine what items need to be boosted for promo, highlights etc.
- Ensure result set is optimal for shopping experience, i.e. number of results
- Experienced in SEO
- Strong merchandising and organization skills
- Ability to pick up new tools and programs quickly