IT Help Desk Coordinator

Location: San Bruno, CA

Summary:

Provides support to end users on a variety of issues.  Identifies, researches and resolves technical problems.  Responds to telephone calls, emails and personnel requests for technical support.  Documents, tracks and monitors the problem to ensure a timely resolution.  May require an associate’s degree and 3-5 years of experience

Job Description/Requirements:

  • Ability to provide IT support for internal users over the phone
  • Proficient in providing Windows and MAC technical support
  • Linux knowledge is a plus
  • Proficient in providing software support such as MS Outlook, MS Office Suite, Cisco, WebEx and VPN
  • Knowledge on Active Directory, Citrix, Exchange Management Console and VMWare etc.
  • Basic Networking knowledge
  • JSS Casper or SCCM knowledge is a plus
  • Great customer service
  • Ability to multitask and handle pressure/s
  • Team player
  • Additional job responsibilities assigned by manager