Merchandise Assistant

Location: San Bruno, CA

Responsibilities:

  • Manages the acquisition, coordination and tracking of assigned subcategory item pages and shelves on the website.
  • Oversees item page content, cross-sells, and accessories
  • Assists the call center associates with customer service questions.
  • Handling the acquisition, coordination and tracking of inbound supplier data
  • Content Coordination and Item Setup
    • Supports the item level efforts of all merchandise categories
    • Work with buyers to set up new items and maintain item changes
    • Work closely with the copywriters and supplier to manage content acquisition
    • Work closely with the Item Set Up Team and supplier to manage the procurement and coordination of digital images and/or samples for the site.
    • Work with product content sites for demos and page outlook enhancement.
    • Oversees the quality assurance process
    • Run in stock daily report for daily publishing.
    • Track all items coming in, out to supplier, or with cross-functional team to ensure all items go live in a timely manner.
    • Maintain item pages
    • Manage change requests such as: prices, flags, inventory availability, critical live images and copy changes, base/variant maintenance.
  • Administrative and Tracking
    • Monitor reviews and ratings feedback.
    • Submit critical tickets for system, or data repairs
    • Run reports to insure end dates are accurate for items existence.
    • Run weekly out of stock reports for drop shipment items and email them out to pertaining suppliers for ETA.
    • Comp shop other competitor sites.
  • Special Projects
    • Coordinate with Associate Operations Manager, Resolutions Team, and the Legal Team to resolve customer service issues promptly and accurately.
    • Assist with department training