Systems Administrator/ Oracle DBA

Location: Monterey, CA

Summary

As an Oracle DBA/Systems Administrator, you will be responsible for supporting the critical systems, applications and infrastructure platforms.  Our client’s platforms span a diverse Linux/Windows environment as well as numerous cloud solution providers.  We’re looking for “A+ Players” who are self-motivated, excellent communicators, and are driven to constantly improve systems and processes.

  • Responsible for real-time operations and platform delivery
  • Support platform administration, installation/configuration management and reporting
  • Maintain appropriate system and network security
  • Produce and maintain system and network documentation
  • Isolate problems and conduct appropriate research and  troubleshooting efforts
  • Provide technical support for Tier 1 and escalated issues.
  • Monitors IT Service Delivery tickets and follows up with assigned personnel to ensure timely resolution of problems.
  • Invokes problem escalation procedures to Tier 3 engineering teams

Skills and Specifications

  • Follow configuration management and change control procedures when addressing system updates and changes
  • Follow Incident Reporting procedures
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
  • Ensures that decisions made to improve the overall IT Service Delivery area are continually carried through.
  • Support of specified hardware and software environments
  • General user and Tier 1 support as required
  • Work collaboratively across teams in a fast paced, global environment
  • Exhibit strong quantitative, analytical and problem solving skills
  • Perform miscellaneous related duties as assigned

Qualifications

  • 3 year experience as on Oracle DBA.  Version 9i (a must) 10g, and 11g.
  • 3 years’ experience as a Solaris UNIX Administrator.
  • 3 years’ experience as a SQL Server DBA.  Version 2003, 2008, and 2012
  • SOQL (Salesforce)
  • PL/SQL, Transact SQL
  • A Bachelor’s degree or equivalent practical experience in Computer Science, MIS, or a related field and 2 years’ hands on experience as a systems administrator
  • Understanding of Microsoft Active Directory, Exchange, Windows7, MS Server 2008 and 2012
  • Experience in an Oracle, LINUX and SQL Server environment.
  • SAN/NAS experience in a multi-vendor environment.
  • Experience in telecommunications and/or contact center environments
  • Experience with Salesforce (experience supporting APIs, Web Services, web-based data reporting and analytics)
  • Experience with on-demand contact center software
  • Experience with Internet/Web-enabled services -background with production high-availability web–enabled transaction platform is a big plus
  • Experience with acquisition integrations and transformations of people, process and technology a plus
  • Experience with ITIL Service Methodology or similar maturity model a plus

Work Schedule

Interested candidates must be able to work a flexible schedule and overtime hours including Saturday(s) and/or Sunday(s) as required by business operations.