Merchandise Assistant

Location: San Bruno, CA

Summary

The Merchandise Assistant manages the acquisition, coordination and tracking of his/her subcategory item pages and shelves on the website.  He/she manages item page content, cross-sells and accessories for the merchandise department.  He/she assists the call center associates with customer service questions.  This position will be responsible for managing the acquisition, coordination and tracking of inbound supplier data.

This Merchandise Assistant will be working across all the businesses Global Marketplace Services.  Must be dedicated, organized and passionate about the Services businesses.

 

Responsibilities

  • Setup and maintenance of items and contents (50%)
    • Supports the item level efforts of all merchandise categories reporting to the Category Manager
    • Work with Buyers and Item Set Up Team to set up new items and maintain item changes such us; company numbers, item dimensions, rebates, add distributors, remove distributors, retail price changes, cost price changes, department changes for accurate tracking and data collection
    • Works closely with the copywriters and suppliers to manage content acquisition
    • Works closely with the Item Set Up Team and supplier to manage the procurement and coordination of digital images and/or samples for the site
    • Work with Web Collage, CNET and easy2.com on product demos and page outlook enhancement
    • Oversees the quality assurance process as it relates to the items preparation to go live on the site, including testing products that are live, continuing to submit JIRA tickets to fight bugs and follow-up with cross functional teams in order to ensure a great customer experience
    • Modify/update item page as needed
    • Collaborate with Operations to promote appropriate assortment for seasonal/holiday campaigns to increase awareness and drive traffic to items + shelves
    • SEO merchandise descriptions and wordsmith item page content
    • Run in stock daily report for daily publishing
    • Track all items coming in, out to supplier or with cross-functional team to ensure all items go live in a timely manner
    • Maintain item pages with accurate accessories and cross sell layout
    • Manage change requests such as; prices, flags, inventory availability, critical live images and copy changes, base/variant maintenance
  • Administrative and Tracking (30%)
    • Sample Coordination + Product Development Assistance: Organize samples for vendors/partners accurately, troubleshoot issues as needed
    • Assist in reporting via various systems including Teradata, Thoughtspot, Item Query etc.
    • Monitor reviews and ratings feedback
    • Submit critical tickets for system or data repairs
    • Run reports to insure end dates are accurate for items existence
    • Run weekly out of stock reports for drop shipment items and email them out to pertaining suppliers for ETA
  • Special Projects (15%)
    • Coordinate with Associate Operations Manager, company Resolutions and the Legal Team to resolve customer service issues promptly and accurately
    • Provide additional support to the Item Set Up Team, PIM Support team and Inbound Team as defined by the category manager
    • Provide new Merchandise Assistants within the department basic training
  • Competitive Analysis and Customer Insights (5%)
    • Perform competitive analysis by collecting market data (pricing, assortment, promotion) for competitive products
    • Conduct Competitive Analysis and research Customer Insights to inform business programs for services
    • Assist with customer insights by contributing to customer surveys and interview questions
    • Conduct in-person interviews
    • Aggregate data from in-person interviews and online surveys and provide assistance on synthesis and analysis of customer insights data
    • Comp shop other competitor sites

Requirements

  • 1+ year/s of experience in merchandising, customer service, project coordination or administrative capacity
  • Possess business acumen
  • Strong communication skills, verbal and written
  • Proficient in MS Excel
  • BA Degree preferred