Call Center Agent

Location: Sunnyvale, CA

JOB SCOPE/DUTIES

This position handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution. Performs other duties & assignments such as administrative, special projects and supports general Call Center functions.

 

EXPERIENCE/MINIMUM EDUCATION REQUIREMENTS

Normally requires an Associate’s Degree in Business Administration or related field; or the equivalent level of experience in the functional area plus 2 years’ experience in a financial institution. Call Center or strong customer/member telephone service experience is required.

  • Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
  • Basic card product and services knowledge is required.
  • Must have excellent written and verbal communication skills.
  • Attention to detail with high rate of accuracy is required.
  • Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
  • Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.  Solid math skills.