Front Desk Assistants – Multiple Positions – Full-time and Part-time

Location: Palo Alto, CA

Duties and Responsibilities

  • Greet residents, staff and other guests when they come into the office.
  • Answer office phones and respond to questions, referring to the front desk staff when necessary.
  • Send out mass email notifications
  • Learn and relay complex policies and procedures
  • Assist residents with lockouts by signing out a board key and/or temporary building access card.
  • Sign out hand trucks and vacuums, tracking all activity in the respective log.
  • Provide office coverage during the lunch hours and for meetings.
  • Notify residents via email of any misdirected mail brought into the office.
  • Prepare keys and other check in materials per instruction of the front desk staff
  • Check residents in and out, tracking activity via registration cards.
  • Submit in work orders, rekey requests, and other maintenance requests into the system.
  • Assist the front desk staff with quarter-opening and quarter-closing duties, as necessary.

 

Qualifications

  • Successful applicants will be focused, possess a solid attention to detail, and have a personable and welcoming presence.
  • Strong email, phone, and in-person customer service experience is essential.
  • Hotel Front Desk/Concierge experience would be a plus.
  • Clear, concise, effective communication with individuals and groups of diverse backgrounds essential.
  • Must be computer-literate and able to learn new systems quickly.
  • Ability to work in fast paced environment with interruptions throughout the day.