Front Desk Assistant and Damage Billing

Location: Palo Alto, CA

Duties and Responsibilities

  • Greet residents, staff and other guests when they come into the office.
  • Answer office phones and respond to questions, referring to the front desk staff (FDS) when necessary.
  • Send out mass email notifications
  • Learn and relay complex policies and procedures
  • Assist residents with lockouts by signing out a board key and/or temporary building access card.
  • Sign out hand trucks and vacuums, tracking all activity in the respective log.
  • Provide office coverage during the lunch hours and for meetings.
  • Notify residents via email of any misdirected mail brought into the office.
  • Prepare keys and other check in materials per instruction of the FDS.
  • Check residents in and out, tracking activity via registration cards.
  • Submit in work orders, rekey requests, and other maintenance requests into the system.
  • Assist the FDS with quarter-opening and quarter-closing duties, as necessary.
  • Ability to quickly familiarize with Cumulus database where housing damage photos are uploaded and stored
  • Generate housing damage bills in File Maker Pro from list provided after apartment inspections.
  • Communication with students via email will include contesting of damage bills.
  • Answer office phones and respond to questions, concerns, or issues of charges.
  • Maintenance work order entry for repairs from inspection forms/lists.