Location: Dublin, CA
Essential Duties and Responsibilities
Express warmth, empathy and kindness when communicating with our families and our Team.
Schedule/Reschedule sessions, appointments, meetings.
Professionally and warmly deliver scripts for telephone calls.
Send template emails to families for late-payment, cancellations, etc.
Receive payments for services rendered.
Provide Superbills and Receipts.
Escalate to Manager when needed.
Document all communication with parents and team and share with appropriate team member(s) and Manager.
ACCOUNTS RECEIVABLE AND MEDICAL BILLING
Maintain good communication with Case Managers, PDDO Coordinators and Enrollment Coordinators, ensuring therapy POS and Authorizations are current and accurate.
Scan checks and remittance advice, share with Medical Billing Vendor
Route incoming invoices and financial communication
Assist resolving insurance discrepancies with the Medical Billing Vendor and Accountants.
Send receipts/superbills for services.
Update Authorizations sheet, purchase of service, and IEP documents.
Send out billable items as required.
Upload relevant reports and share with child’s team.
Cover for team members during absences as needed.
Provide logistics and operations support for meetings and special events, as needed by the Executive Director and other managers as needed.
Associate’s degree (A.A.) or equivalent, two-three years related experience, or equivalent combination of education and experience. Experience with patient/client scheduling and billing software preferred. Experience with clinical or school admissions processes a plus.
Demonstrates a high level of professionalism and discretion in dealing with confidential and sensitive issues.
Pleasant and personable demeanor in person and on the phone.
Excellent verbal and written communication skills
Proficient in Google Apps (Sheets, Drive, Docs), Microsoft Office (Word, Excel, Powerpoint) and ability to learn other software solutions