Location: Hollister, CA

Responsibilities: 

• Dispatch vehicles in a timely manner and monitor deliveries are made within the required time frame. • Answers incoming phone calls in a prompt, polite, professional manner.
• Perform data entry of required information of vehicle identification number (VIN), and other descriptive information
• Manage account relationships, maintaining effective communications and ensuring customer requirements are met
• Maintain vehicle files
• Respond to customer inquiries relating to vehicles
• Provide quality service and assist in resolving problems
• Pull and update inventory information of vehicles
• Communicate with Transportation companies to arrange required transportation or obtain status updates, information including transportation condition reports, bills, etc.
• Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded 
• Review, enter, and update vehicle condition report information
• Contact customer coordinators, service vendors and/or account representative when information is missing, or problems occur
• Maintain and update vehicle inventory that documents all activities relative to each customer vehicle, ensuring accurate sale processing/closing records
• Handles special clerical projects as instructed by either the Manager or Account Representatives

Requirements

• High School Diploma or equivalent required
• Effective communication and organization skills required
• Commitment to providing excellent customer service essential
• Excellent multitasking skills required
• Data entry experience required
• Automotive transport experience or knowledge a plus
• 1 – 3 years of transport dispatch a plus