Dispatcher (graveyard)

Location: Hollister, CA

Responsibilities: 

  • Dispatch vehicles in a timely manner and monitor deliveries are made within the required time frame. Answers incoming phone calls in a prompt, polite, professional manner.
  • Perform data entry of required information of vehicle identification number (VIN), and other descriptive information
  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met
  • Maintain vehicle files
  • Respond to customer inquiries relating to vehicles
  • Provide quality service and assist in resolving problems
  • Pull and update inventory information of vehicles
  • Communicate with Transportation companies to arrange required transportation or obtain status updates, information including transportation condition reports, bills, etc.
  • Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded 
  • Review, enter, and update vehicle condition report information
  • Contact customer coordinators, service vendors and/or account representative when information is missing, or problems occur
  • Maintain and update vehicle inventory that documents all activities relative to each customer vehicle, ensuring accurate sale processing/closing records
  • Handles special clerical projects as instructed by either the Manager or Account Representatives

Requirements

  • High School Diploma or equivalent required
  • Effective communication and organization skills required
  • Commitment to providing excellent customer service essential
  • Excellent multitasking skills required
  • Data entry experience required
  • Automotive transport experience or knowledge a plus
  • 1 – 3 years of transport dispatch a plus